Frequently Asked Questions


What should the customer know about your pricing (e.g., discounts, fees)?

 

The Service fee goes toward any work you authorized.  I explain it so you understand why and can typically provide you with options.  I think about your family's needs from a health perspective, but also a budgetary. That is why my select clients enjoy doing business with us. You have some say on the solutions you choose. Some solutions are needed and temporary, others are more effective and permanent. But you will understand the work and why one problem may only have a few options and why one problem must be solved before another can be revealed.  My job is to provide you with enough information so you can make an informed decision.  I've been doing this for the better part of 35 years.  I know a tremendous amount about plumbing and related subjects.  I will, at least provide you with an education.  My online consultation is only $49 and most problems are able to be diagnosed then with a solution proposed.  

What education and/or training do you have that relates to your work?

30 plus years of experience with everything from heavy equipment to trouble shooting. Michael Harlow code class. Rinnai training for tankless. OSHA certified for work place safety. EPA certified. More than most would care to read about.

How did you get started doing this type of work?

Like most plumbers, we started working for a plumber for a paycheck in 1985. We quickly learned the trade through doing. In 2003 we obtained a P-1 Unlimited license.

What types of customers have you worked with?

Mostly residential homeowners, but I know commercial as well.

What advice would you give a customer looking to hire a provider in your area of work?

How many years experience do they have and have they worked within commercial new construction, commercial service repair, residential new construction and residential service repair?...All are different and have unique opportunities for solving problems and require multiple skills and expertise. The Plumbing trade is slowly dying out. Licensed, skilled plumbers are retiring out and there are not enough education programs to train and replace them. Many technicians today don't understand the principles that make it work and will rely on the customer's ignorance to "sell" them things they don't necessarily need or want.

What questions should customers think through before talking to professionals about their project?

Will I need a permit?...if I do need a permit, will it effect a change to update unrelated systems ie. electrical... other related items. ie. if you add a fixture, you may be required by the inspector to upgrade your water heater to be code compliant. You may be required by the inspector to increase the size of your washing machine drain line to 3" if you remodel your kitchen and the laundry room is tied into the same branch. Many county inspectors are multi-trade, meaning they can inspect plumbing and electrical systems, or plumbing and mechanical or possibly all three...The county inspectors are a safety feature built into our system of checks and balances in order to best protect the public. They will look for other safety issues during their inspection and will require you to correct them. This can add to a project's budget significantly. It is true that some items are "grand fathered" in and are considered safe today if it was code compliant when it was installed. No contractor can anticipate what an inspector will require regarding changes or updates to other areas of your home or even the same system.